Support
Get in touch
Questions about an order, help setting up your tracker, or something not behaving as expected — email us and we'll help you sort it out.
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Quick fixes
Troubleshooting
No signal / device not reporting
Check the SIM is active, has credit or data remaining, and is seated correctly. A brand-new SIM can take a little while to activate on the network.
Location isn't updating on the portal
Confirm the tracker has a clear view of the sky where it's mounted — thick metal or underground parking can block a fix. Also check the SIM's data allowance hasn't run out.
Can't log in to the tracking portal
Double check the login details sent when you registered your device. Still stuck? Email us and we'll help you back in.
SMS location request isn't replying
Make sure you're texting from the phone number registered to the device, and that the SIM has enough credit to send a reply.
Didn't find it here? Check the full FAQ.